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arXiv — cs.AI preprintsInternational9 October 2026

AI Appeals Processor: A Deep Learning Approach to Automated Classification of Citizen Appeals in Government Services

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arXiv:2604.03672v2 Announce Type: replace-cross Abstract: Government agencies must register, classify and route every citizen appeal within statutory time limits, and much of this work is still done by hand. We describe AI Appeals Processor, a classification and routing component deployed in a CPU-only government environment, and report what its evaluation and deployment taught us. On 10,000 real Russian-language appeals from a cross-domain dataset, we compare Bag-of-Words and TF-IDF with SVM, fastText, Word2Vec+LSTM and multilingual BERT on a three-way appeal-type task. On a held-out test set
— arXiv — cs.AI preprints

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