Frustratingly Easy Agentic RAG via Portable Skills: A Case Study in Customer Support

arXiv:2610.14428v1 Announce Type: new Abstract: Enterprise workflow automation typically requires retrieving a complete and accurate set of relevant information from large operational document corpora (SOPs, policy documents) given a specific scenario or request. In customer support (CS), for example, human specialists must determine the correct sequence of resolution steps for each case, a task that demands precise grounding in policy documentation. Meeting this bar in production typically requires complex document chunking, indexing, and retrieval pipelines, often layered with learned re-ran

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