Same Feedback, Different Answer: Measuring Run-to-Run Instability in Frontier-Model Customer Feedback Analysis

arXiv:2610.08036v1 Announce Type: new Abstract: AI agents are increasingly being programmed to automate knowledge work over large collections of unstructured data. Such automation requires repeatability: when the underlying evidence is unchanged, the agent's categories, priorities, and counts should not shift materially between runs, even if each individual answer appears plausible. We introduce a repeat-run evaluation framework that aligns semantically equivalent categories and focuses on two operating metrics: theme churn, the normalized change in the returned category set, and volume disagr

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